FAQ

ABOUT DMA

Why should I choose DMA?

Experience (over a decade of it), quality, quick turn times and unsurpassed customer service. DMA offers the highest quality replication in the industry. We are not just a supplier, but part of your team. When you succeed, we do too. DMA has earned a reputation for excellence in this market and others and works hard every day to maintain that standing.

What other services does DMA provide its customers?

DMA has graphic design and marketing services available as well. Whether you need help producing your music CD or need collateral to help market your newly developed software, DMA will help you put it together.

What happens when I refer a friend to DMA?

The answer is you earn easy money! Call us and ask about how you can join the DMA Friend Referral Program.

ABOUT THE PROCESS

How long will it take to get my order?

That all depends on the specifics of your order. Things speed up if your art is prepared properly. Typically, if your art files are up to spec, we email PDF proofs to you (hard copy digital proofs are available at an additional cost). This usually takes 24 hours and the actual manufacturing will take anywhere from 5–7 days.

Will my CD sound exactly like my master?

Yes. Our process is of the highest standard to ensure that you get the best possible results.

Do I get my audio master back?

Yes, you can request to get your audio master back. However, we recommend that you get two copies from the facility where you had your CD mastered. Having two copies will save you shipping costs and allow the manufacturing plant to keep a copy on hand for future runs of your project.

ABOUT YOUR ARTWORK

Should images be in CMYK or RGB or does it matter?

It does matter. Please ensure all files and images are saved as CMYK or grey scale.

What should I be checking before submitting artwork?

A good checklist would be to ensure that:

  1. DESIGN: all files must be built according to the specs that appear on your quote and supplied in DMA templates
  2. FORMAT: artwork is supplied in acceptable software – InDesign, Illustrator, Photoshop or Adobe high-res PDF for print
  3. FILES: files are built using the correct colour profile; with minimum 1/8″ bleeds; and text a minimum of 1/8″ from folds and cut marks
  4. LAYERS: artwork, template and instructions are kept on separate layers in supplied files; when supplying a PDF as final artwork ensure all non-printing layers (ie template) have been turned off
  5. IMAGES and GRAPHICS: all images and graphics are supplied as CMYK or grey scale and high resolution (300 dpi)
  6. FONTS: all fonts used are supplied, outlined or rasterized

How can I ensure my art files match my printed product?

Before any job goes to press we email you PDF proofs. This is your last chance to catch any text or colour glitches and approve the final design. If you require hard copy digital proofs, these can be provided at an additional cost.

BITS AND PIECES

What if my CD or DVD requires a bar code?

One of our value-added services at DMA is providing bar codes. Just call us and we’ll send one to your designer. Or leave a space approximately 1 ½ ” x ½ ” and we’ll strip it in for you. If we are designing your artwork, we handle it all.

Why do I need to sign an IPR form?

An IPR or Intellectual Property Rights form states that you own all the copyrights on the disc that you are about to press. If your disc includes music or footage that you did not write or produce, you owe a small licensing fee to the copyright holder. For cover songs it is generally easy to get them licensed, especially if you are doing a short run. In Canada the vast majority of music copyright owners (usually called music publishers) are represented by the Canadian Musical Reproduction Rights Agency Ltd. (CMRRA). On their behalf, CMRRA issues licenses to users of the reproduction right in copyrighted music usually called “Mechanical Licensing”. The Harry Fox Agency is the foremost mechanical licensing, collection, and distribution agency for music publishers in the U.S. Harry Fox’s Songfile is their online song search and mechanical licensing tool for those who want to make 2,500 or fewer copies of a recording as a CD, cassette, LP, or digital download.

STILL HAVE QUESTIONS? CALL US at 1-877-736-5596 or EMAIL US!