Placing an Order

  • What are the deposit and payment requirements?

    A 50% deposit is required at the beginning of the order. When the final product is completed and a total amount produced is known (all orders +/- 5%), the last payment is processed.

  • Why is every order subject to +/- 5% of the final order?

    It is the industry standard to produce +/- 5% due to manufacturing practices.

  • How long is the turnaround time on an order?

    After all production ready parts (art and audio) are collected, all forms completed, shipping address supplied and deposit approved, the turnaround time is 7-9 business days.

  • What do I need to get started?

    You need to provide print ready art files, a DDP Master for your audio, 50% deposit, IPR and Track Forms completed and signed and a shipping address.

  • What format should I provide the art files in for my CD label and jacket?

    We recommend you send us your layered working files with all links and fonts.  High Res PDF is a great alternative too. Make sure to use our templates. Artwork should be provided at 300 DPI and in CMYK colour mode. We also ask that you do not embed the template lines (guides) and include them as a separate layer than can be removed by our pre-press department.

  • Terms of sale

    Agreement: Each accepted order shall constitute a legally binding contract between the Supplier (DMA Discs) and Customer and will be referred to as an “Order”.  Based on the “Order”, the Supplier will supply products and services, including but not limited to: manufacturing of compact discs, printing, packaging, audio hosting, mastering, graphic design and shipping.


    1.1    The following terms and conditions apply to all orders conducted by DMA Discs regarding its business relations.
    1.2   The DMA Discs terms and conditions shall override any contrary different or additional terms or conditions (if any) present on or referred to in an order form or other documents or correspondence from the customer. No addition, alteration or substitution of these terms will bind DMA Discs and neither form part of any order, unless explicitly accepted in writing by a person authorized to sign on the behalf of DMA Discs . The most recent terms and conditions shall also govern all future supplies and transactions between the DMA Discs and the customer.


    2.1    All legal contracts and business relations with clients are under Canadian law.
    2.2   All jurisdictions outside of the business relationship that arise claims concerning DMA Discs, have to be agreed in Victoria, BC, Canada with a fully qualified legal business person.
    2.3   All orders placed by the customer are binding offers. Offers can be accepted by DMA Discs by email or phone within 30 days after receiving the order including all necessary documents, materials and files in perfect working condition to process the order.
    2.4   All orders have to be confirmed by DMA Discs before it is considered a binding offer. Confirmed orders by email/phone by the client or on behalf of the client, including (partial) paid orders, are binding orders.
    2.5   All the information given or shared by DMA Discs  about services, details, cost, weight, dimensions and other subjects are not valid until it is subject in a custom made order confirmation sent to the customer.
    2.6  DMA Discs reserves the right to refuse any order or to revoke credit terms at any time without notice, we reserve the right to halt production if the customer shows abusive behavior through email or phone calls to any member of the DMA Discs team.
    2.7   Correspondence through social media, text messaging or other messaging platforms are not accepted methods for ordering products.
    2.8   In case of fraud or acceptance mistakes, DMA Discs can retract the acceptance of any binding contract at any time.
    2.9  (Slander, Libel, Defamation) – false claims, accusations, false feedback and related allegations against DMA Discs and its products will result in an official invoice reflecting all legal costs and extra labor costs.

    1. PRICING

    3.1    All DMA Discs listed pricing excludes shipping costs, federal & provincial taxes until confirmed otherwise in an order confirmation.
    3.2    All DMA Discs past due accounts are charged 2% interest per month (24% per annum) on any overdue balance and may be placed for collection after 60 days of no payment.  Customer is responsible for all fees associated with the collection.
    3.3    Credit Card payments are subject to a processing fee of 3.0%.


    4.1    If the customer refuses to accept the goods or explicitly declares not wanting to receive the goods, DMA Discs can withdraw without any commitment from the contract without notification. The return costs and/or storage of the refused goods is on the costs of the customer. Storage costs are 5% of the total invoice of the produced goods per month to be paid every month. DMA Discs has the right to destroy and recycle refused goods after 30 days of the refusal of the unwanted goods.
    4.2    DMA Discs is only responsible for the services and processes which have been provided directly by DMA Discs . We are not responsible for issues related to supplied parts including shipping and replacement of supplied parts. Including but not limited to Glass Masters, Metal Parts & Printed Materials
    4.3    To guarantee that the order will be processed by DMA Discs  the customer needs to cooperate fully and deliver manufacturing ready audio (DDP) and artwork in order for DMA Discs  to process the order properly. If this is not delivered correctly, DMA Discs is not accountable for errors in the process and production.
    4.4    All transport risk is for the customer and the shipping provider unless agreed otherwise.
    4.5    Unless agreed otherwise all transport implementation and routes will be determined by DMA Discs.
    4.6    All extra costs for customs, border control and all other non definable costs are at cost and risk to the customer.
    4.7   DMA Discs requires email notification and tracking info for all incoming client supplied parts. Packages must be labeled clearly with the specifications supplied by your DMA Discs service rep.
    4.8  Extra insurance of goods besides the basic courier insurance are at cost of the customer.
    4.9    If DMA Discs  is unable to fulfill its delivery obligations due to force majeure, pandemy, armed conflicts, increased volume of orders, infringements and all other related or consequential issues by its Contractual Partner, DMA Discs will be released from its obligation to perform.
    4.10    Shipping of the products is made by a one delivery attempt only. Return costs, including administration fees, are on the costs of the customer.


    5.1    DMA Discs has the right to adjust the product technically when there are no reasonable negative effects to the eventual product of the customer. Including but not limited to Duplication, Printing & Pressing.
    5.2    Machines are cleaned regularly but during the production process minor color differences might occur. These minor color variations are not a justified complaint.
    5.3  All vinyl & print only orders are subject to a billable +/-10%. Under – and over + production is common in the manufacturing industry and cannot be avoided. DMA Discs  has a policy of a 10% maximum plus or minus difference in production to be billed accordingly to the customer after production.
    5.4  Production can be made and sent in parts and needs to be accepted by the customer within the delivery performance terms.
    5.5  Products delivered by DMA Discs and/or ordered at DMA Discs do not necessarily or explicitly have to be produced directly by DMA Discs . No claims can be made from a different process of production regarding the order.
    5.6  Weight, dimensions, details of sleeves, additional items and records may vary at a maximum of 12% due to differences in fabrication.
    5.7   DMA Discs has the right to recycle and reuse parts of the product that remain after the customer’s order has been produced.
    5.8   Surface marks on the packaging caused by refusing shrinkwrap or poly-bags as extra protection during transport, is not covered by the product warranty.
    5.9   DMA Discs warrants that our products will be free from manufacturing defects and to comply with all industry standards.  If a product should fail due to a manufacturing defect, we will replace that defective product to the original customer at no cost, or, at our sole discretion, reimburse that customer for the original purchase price of the defective good(s).  In no case will we be held liable for any other costs or losses due to the defective good(s).
    5.10  DMA Discs  is not responsible for the end product when a test pressing has been approved with all its imperfections.
    5.11  No communication and or no appropriate communication, will result in losing the right to produce after 3 months of silence.
    5.12  A 50% deposit (+/- 10%) is required at the start of each order and the balance paid upon completion (before being shipped).  No COD unless approved by our team prior to the order being placed.  Terms may be granted to companies who have completed our credit application process and been approved by our accounting department.
    5.13  Only invoices approved by DMA Discs are leading documents in the production of goods.


      6.1 The customer shall not sell any delivered item until they have paid the order in full.
      6.2 The customer guarantees that sound recording and storage media, their content, packaging and presentation or similar, do not infringe the industrial or intellectual property rights and do not breach statutory laws and prohibitions. A corresponding, signed copyright declaration shall be submitted to us before the order begins. This way the customer assures that he has unrestricted use of all commissioned services including the associated audio, image, text or other information, and that their misuse does not preclude any rights of third parties. If claims are made against the customer due to infringement of third parties rights, copyrights or forbearance to continue using the item delivered, they shall inform us immediately.


    7.1  No matter what the cause thereof DMA Discs shall not be liable in any circumstances for any loss of profit, business, production, contracts, revenues, or payment of interest and financing expenses, or lack of goodwill, or for any special, punitive, indirect or consequential damage of any nature whatsoever.
    7.2  DMA Discs are authorized to inform the relevant authorities about the Customer’s Order.
    7.3  Delivered goods, including test pressings, must be checked for accuracy upon delivery. Identifiable defects and incorrect delivery must be reported to DMA Discs by email within 30 days of delivery.
    7.4  All parts delivered by the Customer can only be produced “as is” with all consequences and imperfections which are directly coming from the customer’s direct source.
    7.5  DMA Discs  can never be held responsible for deadlines of releases, planned dates for release parties or any kind of agreements the customer made with third parties.
    7.6  Credit Card claims will automatically result in losing all rights of the product by the customer.
    7.7  Surcharges for rush orders are non-refundable.


    8.1  DMA Discs stores metal parts (glass masters) for reference or repress. After 18 months or if these are technically unusable DMA Discs will recycle these without notice.
    8.2  All transmitted and stored data in relation to, and at, DMA Discs is on behalf of customer risk. DMA Discs is not responsible for lost or deleted data by storing or transmitting. DMA Discs is not responsible for making any replacements of stored or deleted data.


    9.1    Your privacy is very important to us. It is DMA Discs policy to respect your privacy regarding any information we may collect from you across our website,
    9.2    We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
    9.3    We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
    9.4    We don’t share any personally identifying information publicly or with third-parties, except when required by law.
    9.5    Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
    9.6    You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired products and/or services.
    9.7    Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information.