Questions


  • Placing an Order

    What are the deposit and payment requirements?:

    • A 50% deposit is required at the beginning of the order. When the final product is completed and a total amount produced is known (all orders +/- 5%), the last payment is processed.

     

    Why is every order subject to +/- 5% of the final order?

    • It is the industry standard to produce +/- 5% due to manufacturing practices.

     

    How long is the turnaround time on an order?:

    • After all production ready parts (art and audio) are collected, all forms completed, shipping address supplied and deposit approved, the turnaround time is 7-9 business days.

     

    What do I need to get started?

    • You need to provide print ready art files, a DDP Master for your audio, 50% deposit, IPR and Track Forms completed and signed and a shipping address.

     

    What format should I provide the art files in for my CD label and jacket?

    We recommend you send us your layered working files with all links and fonts.  High Res PDF is a great alternative too. Make sure to use our templates. Artwork should be provided at 300 DPI and in CMYK colour mode. We also ask that you do not embed the template lines (guides) and include them as a separate layer than can be removed by our pre-press department.

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